Tenant-Landlord Dispute Resolution Toolkit

Disagreements between tenants and landlords are common, but they don’t always need to escalate into costly legal battles. The Tenant-Landlord Dispute Resolution Toolkit provides a clear, structured path to addressing conflicts fairly and professionally.

This digital toolkit includesready-to-use letter templates, mediation strategies, and step-by-step guidance to help both tenants and landlords resolve issues with confidence. Whether it’s repair requests, security deposits, rent concerns, or lease disagreements, this resource empowers you to take action the right way.

What’s Inside:

• Customizable Letter Templates

  • Repair Request Letter

  • Rent Dispute Letter

  • Security Deposit Return Request

  • Notice of Lease Violation (for landlords)

• Mediation Tips & Scripts

  • How to communicate calmly and effectively

  • Strategies for productive meetings

  • Sample talking points to reduce conflict

• Step-by-Step Resolution Guide

  • Identify the issue

  • Document evidence

  • Send written notice

  • Explore mediation

  • Escalate only if necessary (e.g., court or legal aid)

• Resource List

  • Mediation centers

  • Housing court resources

  • Legal aid hotlines

Perfect for tenants who want to assert their rights and landlords who want to resolve issues fairly and avoid unnecessary escalation.

Instant digital download — you’ll receive your files immediately after purchase.

Disclaimer: All templates and guides by Assertive Consultation Services, LLC are provided for informational and educational purposes only and do not constitute legal, financial, or tax advice. Use does not create an attorney-client relationship. Users are responsible for reviewing and completing all documents accurately. For legal or case-specific guidance, consult a licensed Massachusetts attorney or qualified professional.